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Solar System Warranty

We offer a comprehensive warranty package on all solar systems sold.

Panel Performance Warranty

Term of Coverage: 25 years manufacturers’ performance warranty stipulates that the panels will be working at 80% of their original system efficiency output for 25 years.

This warranty covers defects due to faulty design, workmanship or materials. Neither Metalcraft Solar nor the Manufacturer shall be responsible for any costs due to delay in repairs or replacements. No claim based on this Limited Warranty may be brought after the applicable warranty period. Any delivery of additional PV Module(s) or the repair or replacement of the PV Module(s) shall not extend the original terms of this Limited Warranty.

Limited Product Warranty and Exclusions: The Manufacturer does not warrant its products from any and all defects or damage caused by:

  1. Malfunction or damage due to product misuse, improper use, abuse or negligence by the customer, or to any other use of the product other than the prescribed use.
  2. Malfunction or damage due to fire, earthquake, flood, lightning or any other natural disaster, abnormal voltage, war or any other disturbance (civil unrest, riots etc), unforeseen accidents, or any other external factors beyond the control of the Manufacturer or the Sales Company that sold the product.
  3. Repair or modification by someone other than an approved service technician of Metalcraft Solar
  4. Products whose serial numbers have been changed, tampered with or removed.

Inverter Warranty

Term of Coverage: The warranty period for the inverter is a standard 5 year warranty from the date of installation or 10 years if the customer paid and registered for the extended warranty.

Coverage: The warranty covers any repair or replacement part costs incurred during the agreed period, beginning on the device’s purchase date, subject to the conditions listed below. If a device becomes defective within the agreed warranty period, one of the following services, as selected by Metalcraft Solar, will be performed at no charge for materials or labour costs:

  1. Repair at the Manufacturers Approved Service Center or
  2. Repair on site, or
  3. Exchange for a replacement device of equivalent value according to model and age.

Metalcraft Solar determines that the defect is covered by the limited warranty set forth above. Metalcraft Solar reserves the right to inspect the defective component(s) and determine if the defect is due to material or manufacturing flaws. Metalcraft Solar also reserves the right to charge a fee for service time expended if the defect is not due to material or workmanship and is therefore not subject to this limited warranty.

If Metalcraft Solar repairs or replaces a product, the remainder of the warranty entitlement will be transferred to the replacement device. In such an event, you would not receive a new certificate, the warranty continues for the remaining portion of the original warranty period from the date of the return shipment to the customer.

Limited Product Warranty and Exclusions: The manufacturer does not warrant its products from any and all defects or damage caused by:

  1. Exposure to unsuitable environmental conditions, insufficient ventilation of the device or force majeure (including but not limited to damage due to lightning, overvoltage, storm, surge, fire), or cosmetic shortcomings which do not influence the supply of energy
  2. Unauthorized or abnormal use or operation
  3. Negligence or accidents
  4. Failure to observe the applicable safety regulations
  5. Modifications, changes or attempted repairs
  6. Material or workmanship not provided by the Manufacturers authorized service provider.
  7. This warranty does not cover costs related to the removal, installation, or troubleshooting of your electrical system unless it is performed by the Manufacturers authorized service agent.
  8. Further-reaching or additional claims due to direct or indirect damage, especially claims for compensation for damages due to loss of profits or due to costs arising from disassembly and mounting, are excluded if no legally mandatory liability applies.

System Parts and Labour Warranty

Metalcraft Solar warrants that the installed solar photovoltaic system shall be free from defects in material and workmanship for a period of 10 years following the Warranty commencement date. In making a determination of whether an item or problem is considered to be a defect, the parties agree to follow the guidelines set forth in the AS/NZ 3000 Standards. Warranty Commencement Date: The warranty commencement date shall be the date on which the System is installed.

Exclusions: The following items are excluded from this Warranty:

  1. Meters for Electricity, Gas and Water which are covered and maintained by the Local Distribution Network.
  2. Damage due to wear and tear, abusive use, misuse, or lack of proper maintenance.
  3. Defects in items installed by the Homeowner or anyone else not authorised by Metalcraft Solar. Loss or injury due to the elements (including but not limited to damage due to lightning, overvoltage, storm, surge, fire), or cosmetic shortcomings which do not influence the supply of energy.

Dispute Resolution: If a dispute between the parties arises as to whether Homeowner is entitled to the benefits of this Warranty, the matter shall be resolved through a binding arbitration submitted through the Office of Fair Trading and Consumer Affairs.